FAQs

FAQs

Do you charge for delivery?

Delivery is free on all orders over £150 (ex VAT). A delivery charge of £6.95 is added to orders under £150 (ex VAT) for orders on mainland UK. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge for these areas is £20, and delivery may take 2 business days.

We use DPD as our main carrier.

How long will my order take to arrive?

We offer 7-10 day delivery as standard on all eligible orders.  We also offer an express service where we can usually send your order within 7 working days, however, there are certain factors that allow us to do this. To be eligible for our express service, all products on your order must be in stock. We suggest calling our sales support line on 0808 196 6090 to check beforehand. You also must place your order before 12pm and approve your artwork before 4pm the same day. Ideally, you will have placed an order with us previously and this will increase the chances of the production plant being able to produce your goods on time. Please note our team will do everything that they can to meet your requirements. We can discuss the options with you when you make your initial enquiry.

Expected delivery times may also be affected during periods of high order volume, UK stock shortages and logistics issues.

How can I pay?

We accept all credit cards, debit cards, Paypal and bank transfer, or you can apply for a Trade Credit Account. 

How will I receive my artwork proof?

South East Workwear will always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Our artwork team will look to proof our customer’s orders within 48 working hours of orders being placed. If an order is placed prior to 12pm, the job will start the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for any errors once permission for production has been given by the customer. Please make sure you check the artwork proof carefully. We are also not responsible for chasing the artwork approval.

Which formats do you accept for artwork?

South East Workwear will always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Our artwork team will look to proof our customer’s orders within 48 working hours of orders being placed. If an order is placed prior to 12pm, the job will start the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for any errors once permission for production has been given by the customer. Please make sure you check the artwork proof carefully. We are also not responsible for chasing the artwork approval.

How will my logo be applied? Print or Embroidery?

We offer many different processes for your application. For embroidery, there are some things that make it difficult to produce a good representation of your logo. Logos that contain small text, intricate detail or shading/gradient of colours may not work well. We will advise you on the best course of action once we have received your logo. Printing works better when you have gradient colour and small detail can be achieved when using screen printing or direct to garment printing. In most cases, we will have seen a similar issue before and we will produce a sample or proof to show you how the logo will look prior to application.

What does your free logo service include?

All our prices include a 10,000 stitch count embroidery in multiple colours, 1 colour print (any size) in 1 position.

Larger stitch count embroidered logos, multiple print colours and additional positions are priced on application (contact us for a quote). 

We only apply a maximum of 3 logo positions per garment. This can be a mixture of left-hand breast embroidery, right-hand breast embroidery and a rear print. Additional costs are incurred for additional logos.

I can’t see what I’m looking for?

We supply just about everything from workwear, leisurewear, sports and schoolwear to team wear. If you can’t see it call us on 0808 196 6090 and one of our helpful sales team will assist you. Call anytime between 8am to 5.30pm Monday to Friday (8.30 am to 2.30pm on a Saturday) via Freephone, email or live chat.

Do you provide samples?

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restocking charge. Please email sales@seworkwear.com or call 0808 196 6090 to discuss the samples you require.

Where do I find size guides?

We stock multiple brands and therefore the sizes and size chart can be very different. Each brand will have its own size guide which we have and so we don’t have one generic size guide on our site. Please see our size guide section to see the correct measurements.

What is your returns policy?

Goods faulty are returnable if agreed by SEWorkwear and are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of SEWorkwear to supply the correct or agreed goods in accordance with the order.

We will replace any customised item if it is faulty. We do not offer returns or refunds on customised items unless the items are faulty. Plain garments can usually be returned for free for a replacement or a full refund if within the 28 day return period.

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Where can I view your company terms and conditions?

You can find a dedicated page on our site to explain our basic terms and conditions and returns policy here: Terms & Conditions.

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